1. Shipping Coverage
This Shipping Policy outlines how Apinya Mechatronics Industries Private Limited (AIM), “we,” processes, ships, and delivers hardware products ordered through our website or authorised sales channels.
- AIM currently ships products across India.
- International shipping (if applicable) will be handled on a case-by-case basis and subject to additional terms, duties, and timelines.
2. Order Processing Time
- Orders are typically processed within 2–5 working days after payment confirmation and order approval.
- Customized, bulk, or configuration-specific orders may require additional processing time, which will be communicated at the time of order confirmation.
- Orders are not processed or dispatched on Sundays or public holidays.
3. Shipping Method & Partners
- Products are shipped through reputed third-party courier or logistics partners.
- Selection of the shipping partner is at AIM’s discretion to ensure safe and timely delivery.
4. Estimated Delivery Timeline
- Standard delivery timelines range between 5–10 working days from the date of dispatch, depending on the delivery location.
- Delivery timelines are estimates and may vary due to factors beyond AIM’s control, including courier delays, weather conditions, strikes, or regulatory checks.
5. Shipping Charges
- Shipping charges, if applicable, will be clearly mentioned at the time of checkout or quotation.
- AIM may offer free shipping on selected products, bulk orders, or promotional campaigns.
- Any additional charges such as octroi, local taxes, or entry levies (if applicable) shall be borne by the customer.
6. Dispatch Confirmation & Tracking
- Once the order is dispatched, customers will receive a dispatch confirmation via email, SMS, or WhatsApp (as applicable).
- Tracking details will be shared subject to availability from the logistics partner.
7. Delivery Conditions
- Customers are responsible for providing accurate and complete shipping details.
- AIM is not responsible for delays or non-delivery due to incorrect or incomplete address information.
- Someone must be available at the delivery location to receive the shipment.
8. Damaged or Missing Shipments
- If the package appears damaged at the time of delivery, customers should refuse delivery or note the damage with the courier partner.
- Any damage, shortage, or discrepancy must be reported to AIM within 24 hours of delivery along with supporting photographs or videos.
- Claims reported after this period may not be accepted.
9. Installation & Risk Transfer
- Risk of loss or damage to the product transfers to the customer upon successful delivery.
- Installation (if applicable) is the customer’s responsibility unless separately agreed in writing.
10. Delays & Force Majeure
AIM shall not be liable for shipping delays caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, transport disruptions, or force majeure events.
11. Policy Updates
AIM reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and shall be effective immediately.
12. Contact Information
For shipping-related queries, please contact:
Apinya Mechatronics Industries Private Limited (AIM)
📧 Email: [support@apinya.in]
🌐 Website:[https://apinya.in/ ]
By placing an order with AIM, you agree to this Shipping Policy.